Terms of service

Terms and Conditions – EthicPlay

Applicable to all orders placed through the EthicPlay webshop. Last updated: 30 August 2026.

Company Details

EthicPlay
Arnhem, The Netherlands
Email: info@ethicplay.nl
WhatsApp: 06 82088589
Chamber of Commerce (KvK) number: 99374781
VAT ID: NL005382582B90

1. General

By placing an order, you agree to these terms and conditions. EthicPlay reserves the right to amend these terms and conditions.

2. Products and Offers

Products are described with care. Minor deviations do not entitle the customer to compensation. EthicPlay sells exclusively to persons aged 18 and over.

3. Prices and Payment

All prices are stated in euros and include VAT. Shipping costs are shown separately during checkout.

4. Retention of Title

Products remain the property of EthicPlay until full payment has been received.

5. Shipping and Delivery

Orders are shipped discreetly in neutral packaging. Delivery times are indicative. The statutory maximum delivery period is 30 days. In the event of a delay, you will be informed as soon as possible.

6. Right of Withdrawal and Returns

You have a 14-day withdrawal period after receiving your order. You can submit your withdrawal request via our withdrawal page. Full terms and conditions can be found in our Returns and Refund Policy.

Sealed hygiene products are excluded from the right of withdrawal once the seal has been broken. Return shipping costs are the responsibility of the customer unless otherwise required by law.

7. Damaged or Incorrect Products

Please report damaged or incorrectly delivered products as soon as possible by emailing info@ethicplay.nl and include photographs where possible. We will provide an appropriate solution at no additional cost.

8. Warranty and Complaints

The statutory guarantee applies. Complaints can be submitted via info@ethicplay.nl. We aim to respond within 14 days.

9. Liability

EthicPlay is not liable for damage resulting from improper use. Liability is limited to the amount of the relevant order.

10. Force Majeure

In the event of force majeure, EthicPlay may suspend or terminate the performance of its obligations. The customer will be informed as soon as possible.

11. Privacy

Please refer to our Privacy Policy for information about how we process personal data.

12. Applicable Law and Disputes

Dutch law applies. Any disputes will be submitted to the competent court in the Netherlands. Complaints may be submitted via the ODR platform