Refund policy

Returns and Refund Policy

At EthicPlay, discretion, hygiene and trust are our priorities. Due to the nature of our product range, additional return conditions apply to certain products.

Right of Withdrawal

You have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. After notifying us of your withdrawal, you have a further 14 days to return the product to us.

Would you like to exercise your right of withdrawal? Submit your withdrawal request via our withdrawal page. After submitting your request, you will receive a confirmation by email.

Return Conditions

Please handle the product and its packaging with care during the withdrawal period.

You may only inspect or assess a product to the extent necessary to determine its nature, characteristics and functioning.

Where reasonably possible, please return the product in its original packaging.

If a product has been used beyond what is necessary to assess it and this has resulted in a reduction in value, we may deduct this loss in value from your refund.

Sealed Hygiene Products

Products that are not suitable for return for health protection or hygiene reasons are exempt from the right of withdrawal. If such a product is supplied sealed, the right of withdrawal expires once the seal has been broken after delivery.

This may apply, among other things, to intimate toys and other hygiene-sensitive products that can no longer be sold as new and hygienic once the seal has been broken.

If the seal has been broken, the product can no longer be returned under the statutory right of withdrawal.

If the seal is completely intact, the product may be returned within the statutory withdrawal period.

For products to which this exception applies, we will also clearly state this on the product page before purchase.

Return Shipping Costs

The direct costs of returning an order within the withdrawal period are the responsibility of the customer.

Damaged, Defective or Incorrect Products

Have you received a damaged, defective or incorrect product? Please contact us as soon as possible at info@ethicplay.nl and, where possible, include clear photographs.

We will provide an appropriate solution, and any necessary return shipping costs will not be at your expense in such cases.

Return Address

Only return products to the return address provided by EthicPlay. The return address will be sent to you by email after you submit your withdrawal request.

Always include your name and order number with your return shipment.

Refunds

If you validly withdraw from your entire order, we will refund the purchase price, including the cost of our standard delivery method. If you selected a more expensive delivery option, the additional shipping costs will not be refunded.

If you return only part of your order, the original shipping costs will not be refunded.

We will issue the refund no later than 14 days after receiving your withdrawal notification, using the same payment method you originally used. We may withhold the refund until we have received the returned product or until you have provided proof that you have returned it, whichever occurs first.

Questions

If you have any questions about returns, withdrawals or refunds, please contact us at info@ethicplay.nl or via our contact page.